At HR Jetpack, we’re committed to providing high-quality HR training experiences. While we aim for full satisfaction with every course and subscription, payments are generally non-refundable, except as required by law. This policy does not override any mandatory consumer rights or local cancellation laws.
Our course content, instructor time, and materials involve real costs. Because of this, refunds aren't typically provided.
SHRM Certification Exam Prep Program
Refunds for this program are not typically offered. However, if you meet all of the following conditions, you may request a refund:
No classes attended
No recordings viewed
Books are unopened and unused
Less than 30 days of your purchase date
Refunds are processed only after SHRM receives, inspects, and approves the returned materials. If both SHRM and HR Jetpack approves a refund, a full refund will be issued minus credit card processing and shipping fees.
Return Conditions:
Textbooks must be unused and in resalable condition.
Returns requested after 30 days or for items showing signs of use will not be accepted by SHRM.
HR Recertification Credit Subscription
Our goal is to ensure a positive learning experience through flexible, on-demand content and live events. While refunds are limited, we understand there may be specific situations where a refund request is appropriate. Below are the most common scenarios and how we handle them:
The program didn’t meet your expectations
You may request a refund within 14 days of purchase, provided:
No courses have been completed
No live events have been fully attended
This ensures our resources are used fairly.
You forgot about a recurring subscription
If your subscription renewed within the last 30 days, and:
You haven’t watched any courses
You haven’t attended any live events
Contact us for refund consideration.
If it's been over 30 days, or content has been accessed, we cannot issue a refund, in line with industry standards.